Here’s a draft for the Refund Policy page for Shine4job.com, which outlines the refund terms for your services like job listings, career guidance, education resources, and employment courses:
Refund Policy
At Shine4job.com, we strive to ensure that our users are satisfied with our services, including career guidance, education, employment courses, and job listings. However, we understand that sometimes things don’t go as planned. Our Refund Policy outlines the conditions under which we offer refunds for the services you purchase through our platform.
By using our services and making a purchase, you agree to the terms of this Refund Policy. If you have any questions or concerns, please contact us at info@shine4job.com.
1. General Refund Conditions
Refunds are subject to the following conditions:
- Timeframe for Refunds: Refund requests must be submitted within 14 days from the date of purchase.
- Refund Eligibility: Refunds are applicable only for services that have not been fully delivered or used, including career courses, education resources, and consultancy services. If any part of the service has been utilized (e.g., course materials accessed, career consultations attended), you may not be eligible for a refund.
- Non-Refundable Services: Certain services, such as job listing posts, job applications, and downloadable materials, are non-refundable once delivered or accessed.
2. Process for Requesting a Refund
To request a refund, you must submit a request via email to info@shine4job.com or through our website’s designated support section. Please include the following information in your refund request:
- Order/transaction number
- Name and email address used for the purchase
- The specific service purchased
- Reason for requesting a refund
- Proof of purchase or payment (if available)
3. Course-Related Refunds
If you have purchased a course or educational resource, and are not satisfied with the content or experience, we offer refunds under the following conditions:
- Course Access: Refunds can only be processed if you have not accessed more than 30% of the course content. If more than 30% of the course has been accessed, no refund will be issued.
- Course Expiry: If a course has expired or has been used beyond the specified time limit, we are unable to issue refunds.
4. Career Guidance and Consultancy Refunds
Refunds for career guidance or consultancy services will be considered on a case-by-case basis. We provide a detailed consultation, and if, for any reason, you feel that the service was not as described or unsuitable, please contact us within 7 days of receiving the service. We will review the case and issue a partial or full refund based on the circumstances.
5. Process for Refund Issuance
Once a refund request is approved, refunds will be issued through the same payment method used during the original transaction. Refunds may take 5 to 10 business days to process, depending on your payment provider or bank.
6. Exceptions to Refunds
- If you have received a promotional or discounted rate, refunds may only be provided for the amount paid and will not include any applied discounts.
- Refunds are not applicable for services used or consumed in full.
- Refunds for digital goods, like downloadable content, may not be issued once the download has started or completed.
7. Changes to the Refund Policy
Shine4job.com reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this page periodically.